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Terms of Sales 


Welcome to the website www.artisanat-shop.com (hereinafter "The Shop").

craft-shop.com is a content published by the company SONICA SAS SIRET N ° 825 403 843 00014 and whose registered office is located at 9 RUE DE CONDÉ 33000 BORDEAUX - France

These terms of use (TOS) apply to the use and creation of an order on the shop.

You agree to abide by these general conditions of use by clicking on the box entitled "I have read and I accept the general conditions of use of craft-shop.com" on the order confirmation page.



The customer chooses on the site the products, their colors, and characteristics that they wish to order, all the stages of the registration to the payment to the preparation and delivery of the order will be the subject of a confirmation by email specifying the order number, the ordered references, the amount, the address and method of delivery.


The buyer agrees to fill the order form and to give all the information necessary for its identification. He must also be careful to provide accurate and complete information. The fact of "clicking" on the button "validate the order" constitutes irrevocable acceptance of these general conditions of sale. The information given by the buyer when placing an order is binding on the buyer. In case of error in the wording of the address of the recipient of the order, the seller can not be held responsible for the impossibility in which it could be to deliver the product.


The articles and their prices are valid while stocks last. In case of unavailability, the Customer will be informed of the date of the replenishment by email to decide if he wants to be refunded.


The price is expressed in euros including all taxes, transport costs, customs duty and import taxes if applicable. These rights are not our responsibility. They will be the responsibility of the customer. Orders are payable in Euros, and we reserve the right to change prices at any time. However, the products will be billed based on the rates in effect at the time of registration of the order.


The delivered products benefit in accordance with the legal provisions of a guarantee against all hidden defects resulting from a defect of material, design or manufacture and rendering them unfit for their use. Any guarantee is excluded in the event of misuse, negligence or bad maintenance on the part of the customer. Craft Shop will replace the products found to be defective. The products sold on the website comply with the regulations in force in France.


Payment for purchases is made at the Customer's choice:

• by credit card: Visa, MasterCard, Carte Bleue

• by check

• through PayPal


Orders are prepared and shipped by DIWANE BELLAKHDAR S.A.R.L from Morocco, Monday to Friday and delivered to the address of your choice.

The order is shipped in 24 hours unless clearly stated.

In case of error in the delivery address or no name on the mailbox, the package will be returned, you will receive an email to notify you of the return of it.

For the return of your parcel, it will be enough to quickly contact our service customer relations by email service-clientele@artisanat-shop.com. The return shipping costs will be borne by the customer.


The cost of transport varies according to the weight of the basket for Metropolitan France and Belgium. They are offered from 90 €


In case of error of size, model, defective articles, or for a simple change of opinion; the Customer to perform can return the product within 30 days from the date of delivery, it will be fully refunded the sums paid upon receipt and verification of the return of its articles and no later than 7 days from the date to which he exercised his right of withdrawal.

No refund in cash will be made in case of return of one or more items paid by promotional code or gift card. A new promo code will automatically be credited with the amount corresponding to the sum of the item.

The return of the new chosen product at our expense, the cost of return at the expense of the customer.

For any return request the customer must complete the form on the following page: http://artisanat-shop.com/retour, or by phone at (+33) 0970 464 999


Personal information transmitted by the user is protected in accordance with the legislation in force.

In addition, we have put in place appropriate technical security measures to prevent unauthorized or unlawful access to your information. The collection of personal data through the website, is done on a secure server. We use "firewalls" on our servers. When we collect electronic payment card information, we use encryption using Secure Socket Layer (SSL) encryption technology. It is strongly recommended that you do not send all credit or debit card details in unencrypted electronic communications with us. But we remind you that you are responsible for protecting against unauthorized access to your password and your computer.


The responsibility of artisan-shop.com can not be blamed if the non-execution or the delay in the execution of one of its obligations described in these general conditions of transport and delivery results from a case force majeure or in case of delay justified by a serious reason.

Force majeure means any act or event that is unforeseeable, irresistible and beyond the control of the parties.


These general conditions are governed by French law. In the event of any dispute arising as to the validity or interpretation of these terms and conditions, the parties will endeavor to settle their dispute by conciliation.

In the absence of such conciliation within thirty (30) days from the service that will be given to the other party by the most diligent party, In case of dispute between the supplier and the consumer, and notwithstanding to the contrary, the competent court is the court where the consumer's domicile or place of residence is situated or the jurisdiction of the place where the act causing the prejudice to the consumer's choice occurred.

Last Updated: 17 Mail 2017 - 16: 56H